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Here are the most frequently asked questions:
Booking is simple—I’ll guide you through each step so there’s nothing to worry about.
1. Check Availability
Click the “Check Availability” or “Reserve Your Date” button and fill out the contact form with your event details so I can confirm availability for your date and location.
2. Review Your Options
I’ll follow up by email with a proposal that includes available experiences, package options, and optional upgrades.
3. Secure Your Date
A $99 non-refundable booking fee secures your date and is applied toward your total balance.
4. Finalize the Details
After booking, you’ll receive a rental agreement and questionnaire. As your event approaches, we’ll finalize details like your backdrop, props, and event logistics.
5. Final Payment
The remaining balance is due four weeks before your event.
We recommend at least a 12' x 12' area with access to power. If access to power nearby is not possible, no problem! We can offer our portable battery for a fee.
We will arrive about 1.5-2 hours before your rental time to set up. If you need us earlier, you can add hours to your package.
Absolutely! Our booth offers instant sharing via text so your guests can post right away. If the Wi-Fi or cellular service at your venue is weak, photos and videos may not send instantly. In that case, all files will automatically send once our device reconnects to a stronger signal or Wi-Fi -- typically after the event when we return to our home base.
Nope! That’s the beauty of our photo booth — it’s completely self-service. It’s designed to be super easy to use with simple on-screen instructions that guide your guests every step of the way. We’ll set everything up for you, make sure it’s working perfectly before we leave, and you’ll be ready to start capturing fun memories in seconds. No attendant needed — everything is designed to be effortless.
If you experience any issues, please contact us right away. We'll first try to troubleshoot with you over the phone. If the problem can't be resolved remotely, we'll return to your event to get the booth running again. Any downtime caused by the booth not working will be fully compensated by adding the lost time back to the end of your rental. If there's an issue with the printer, the photos are not lost and can be reprinted.
Sure, no problem! If you'd like an attendant, we can add one for an hourly fee.
You can extend your rental with Additional Hours -- just let us know during booking or even on-site.
If there’s anything else you’d like to know, please Reach Out.
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