FAQs

Booking is simple—I’ll guide you through each step so you can book with confidence.1. Check AvailabilityClick the "Check Availability" button and complete the contact form with your event details. I'll confirm whether I'm available for your date and location.2. Review Your Photo Booth Experience GuideIf I'm available, I'll email you my Photo Booth Experience Guide, where you can explore package pricing, compare the Digital and Print Booth experiences, browse optional enhancements and keepsakes, and see everything available for your event.3. Reserve Your DateWhen you're ready to book, simply complete the booking through the guide. A $99 non-refundable booking fee secures your date and is applied toward your total balance.4. Personalize Your ExperienceAfter booking, you'll receive a rental agreement along with a few planning questionnaires. As your event approaches, we'll finalize your photo template, backdrop, event timeline, and any enhancements you've selected.5. Final PaymentYour remaining balance is due four weeks before your event. After that, all that's left to do is enjoy your celebration—we'll take care of the rest!

We recommend at least a 12' x 12' area with access to power. If access to power nearby is not possible, no problem! We can offer our portable battery for a fee.

We will arrive about 1.5-2 hours before your rental time to set up. If you need us earlier, you can add hours to your package.

Absolutely! Our booth offers sharing via text so your guests can post their photos. If the Wi-Fi or cellular service at your venue is weak, photos and videos may not send instantly. In that case, all files will automatically send once our device reconnects to a stronger signal or Wi-Fi -- typically after the event.

Absolutely! One of the things that sets SnapShotz apart is that your event is typically personally attended by me and/or my husband—not a hired employee. We take pride in making sure everything runs smoothly so you can focus on enjoying your celebration.For select events, we may recommend an unattended setup if it's a good fit. We'll discuss the best option with you before your event.

If you experience any issues, please contact us right away. We'll first try to troubleshoot with you over the phone. If the problem can't be resolved remotely, we'll return to your event to get the booth running again. Any downtime caused by the booth not working will be fully compensated by adding the lost time back to the end of your rental. If there's an issue with the printer, the photos are not lost and can be reprinted.

Having too much fun to stop? Just let me know during your event! If my schedule allows, I'd be happy to extend your rental with additional time. Payment can be made on-site using Tap to Pay, Venmo, or Cash App.