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FAQs
Here are the most frequently asked questions.
Simply click the "Check Availability" button which will lead you to a contact form. Once your date is confirmed, we'll send a proposal with package options, rental agreement, invoice, and questionnaire to collect specific information about your event. A $99 non-refundable booking fee will secure your booking. Once received, your date is officially reserved and will not be available to any other clients.
We recommend at least a 10' x 10' area with access to power. If access to power nearby is not possible, no problem! We can offer our portable battery for a fee of $99.
We will arrive about 1.5 hours before your rental time to set up. If you need us earlier, you can add Early Arrival to your package.
Absolutely! Our digital booth offers instant sharing via text or email so your guests can post right away. If the Wi-Fi or cellular service at your venue is weak, photos and videos may not send instantly. In that case, all files will automatically send once our device reconnects to a stronger signal or Wi-Fi -- typically after the event when we return to our home base.
Nope! That’s the beauty of our digital drop-off booth — it’s completely self-service. It’s designed to be super easy to use with simple on-screen instructions that guide your guests every step of the way. We’ll set everything up for you, make sure it’s working perfectly before we leave, and you’ll be ready to start capturing fun memories in seconds. No attendant needed — everything is designed to be effortless.
If you experience any issues, please contact us right away. We'll first try to troubleshoot with you over the phone. If the problem can't be resolved remotely, we'll return to your event to get the booth running again. Any downtime caused by the booth not working will be fully compensated by adding the lost time back to the end of your rental.
You can extend your rental with Additional Hours -- just let us know during booking or even on-site.
If there’s anything else you’d like to know, please Reach Out.